Surveys
and surveys
LinkySales is your best ally when it comes to gathering customer feedback and identifying areas for improvement on which your company needs to focus. Thanks to our survey management application, you can not only gather feedback on key aspects of your business by creating customized questions, but also structure your satisfaction using NPS.
Manage a genuine customer satisfaction strategy with NPS
LinkySales pays particular attention to providing you with an effective method of measuring customer satisfaction.
What is NPS?
What is NPS?
NPS measures the likelihood of a customer recommending a company to others. This indicator is widely adopted by companies to assess customer experience and identify areas for improvement.
NPS is calculated by asking customers a simple question
“How likely is it that you would recommend our company (or product/service) to a friend or colleague?” Respondents give a score on a scale from 0 to 10.
Customers are then classified into three categories: promoters (scores of 9 to 10), passives (scores of 7 to 8) and detractors (scores of 0 to 6).
NPS is calculated by subtracting the percentage of detractors from the percentage of promoters. The final score ranges from -100 to +100. A positive NPS indicates a majority of promoters, while a negative score suggests a prevalence of detractors.
Why use NPS?
The Net Promoter Score, in addition to being a tool recognized worldwide for its best practices, enables you to easily and automatically offer those who appreciate your company the chance to become true ambassadors and be rewarded for it.
With LinkySales, you choose who can join your ambassador program based on the NPS score they have given. In this way, you can ensure that satisfied customers – those with an NPS score above 7, for example – will receive an offer to join your ambassador program, while those below that score will not.
Why use NPS?
The Net Promoter Score, in addition to being a tool recognized worldwide for its best practices, enables you to easily and automatically offer those who appreciate your company the chance to become true ambassadors and be rewarded for it.
With LinkySales, you choose who can join your ambassador program based on the NPS score they have given. In this way, you can ensure that satisfied customers – those with an NPS score above 7, for example – will receive an offer to join your ambassador program, while those below that score will not.
Go further with LinkySales
With LinkySales, you can also ask people with a certain NPS score to go further in their desire to recommend you or share their experience. Thanks to our platform, you can automatically ask people to share their reviews on platforms like Google, increasing your visibility and the score of reviews about your company.
The importance of online reviews for your business
- NInfluence of Reviews: 90% of consumers read online reviews before visiting a company.
- NTrust: 88% of consumers trust online reviews as much as personal recommendations.
- NImpact on revenues: A one-point increase in the average score can boost revenues by 5 to 9%.
- NCredibility: Positive reviews boost credibility and attract new customers.
- NReputation: Negative reviews can deter potential customers and damage reputation.
Maintaining positive online reviews is crucial to customer growth and loyalty.