Measure
customer satisfaction
Customer satisfaction is an important issue for companies at a time when customers’ opinions can be found on various online platforms. LinkySales helps you collect and measure the satisfaction of each and every one of your customers.
Net Promoterd Score (NPS) at the heart of your strategy
NPS, or Net Promoter Score, is a widely used measure of customer satisfaction and loyalty to a company, product or service. NPS is based on a simple question put to customers: “On a scale of 0 to 10, how likely are you to recommend our company/product/service to a friend or colleague?”
NPS helps you measure customer satisfaction to maintain your reputation and control the way they talk about your company.
Promoters are highly satisfied customers who are likely to actively recommend the company.
Passives are satisfied customers who are less enthusiastic and more likely to switch to the competition.
Detractors are dissatisfied customers who can damage a company’s reputation.
LinkySales increases participation in your satisfaction surveys
With LinkySales, your sales team can:
- Choose when to send out your satisfaction surveys,
- Define additional questions,
- Measure satisfaction,
- Choose at which stage of the collaboration surveys are sent ….
More than just an NPS survey, LinkySales enables you to go further in understanding customer satisfaction.
From survey to advice. From advice to recommendation!
More than just a tool for measuring customer satisfaction, LinkySales allows you to suggest an action to be taken based on your customers’ level of satisfaction: !
Invite your customers to share their reviews on Google!
Digitalize your loyalty program
Do your customers indicate that they are satisfied with your surveys? Define who can share their opinion on online platforms to increase the notoriety and quality of your company’s online reviews!
Is your customer dissatisfied? Prevent him from spreading his dissatisfaction by setting up alerts if the satisfaction score is below a certain level. Enable your team to get back in touch with them to better understand their dissatisfaction and help them improve!
Recommendations at the heart of your strategy
Give your satisfied customers something extra by offering them the chance to become an ambassador for your company and be rewarded for their referral. Choose who can become an ambassador based on the NPS score they leave for your company. Offer them equal compensation for a referral, or a signed contract for their involvement. LinkySales takes care of proposing and managing the entire referral and remuneration process!